1. Identify Before Contact
“What did they buy previously?”
“How often were they buying it?”
“How long has it been since the account was used?”
“Is this outside their normal buying pattern?”
2. Soft Check-In
“Hey mate, just checking in — anything coming up we can help with?”
“I noticed it’s been a while since the account was used — are you still needing those parts?”
“You were grabbing those fairly regularly before — are you still going through them?”
3. Purchase History Prompt
“You were using a fair bit of [product/part number] last time — still going through those?”
“Last time we helped with [job/application] — has that been sorted or is there anything else needed?”
“You normally pick these up around maintenance time — want me to check availability before you need them?”
4. Quote Revisit
“You had a quote sitting for [part/job] — did you want me to refresh price and availability?”
“That quote may have changed since we last spoke — want me to check current options?”
“Did that job go ahead, or is it still something you’re working through?”
5. Value Offer
“I can check stock before you get caught short.”
“I can look at a couple of alternatives if price or availability is the issue.”
“Want me to line something up so it’s ready when you need it?”
6. Close / Next Action
“Do you want me to quote that again?”
“Want me to put stock aside?”
“Should I check back with you next week?”
“No pressure — I’ll leave it with you, but I’m here if it comes back up.”
